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FAQs

How do I download my previous merchant statements?

Click here to login today to your Worldpay dashboard to download.

How do I complete my PCI Questionairre?

Click here to login today to complete your Annual PCI Compliance.

I have an issue with my terminal, who do I call?

Please call in to 03337 720 990

How do I install my new DX8000?

We have a step-by-step guide or video, click here to open.

How do I make a refund on my DX8000 ?

Click here to view our helpful guide.

How do I run an end of day report on my DX8000 ?

Click here to view our helpful guide.

I need to change my bank details, how do I go about doing this?

Please call in to 03337 720 990

Are my card machines secure?

Very! All CreatePay card machines are PCI compliant.

Can I accept contactless payments?

Yes, all of our machines accept contactless payments.