FAQ's
Find answers to common questions about us and our payment solutions, including card machines, online gateways, and more.
More about us..
Our card machines come with built-in 4G & WIFI so you are always online. Plus know that should you have any issues we provide 24/7 technical support.
We are a payments provider company supporting small business across the UK with hassle-free and affordable card payments solutions.
Yes, we authorised and regulated by the FCA for Limited Permission Credit Broking.
We offers Android payment devices, online and social payment platforms, EPOS systems, and business funding solutions.
You can reach our customer support on 0333 772 0090, via email at hello@createpay.com or chat to us via webchat.
Our Android card machines offer quick payments, built-in Wi-Fi and 4G connectivity, next-day settlements, advanced security features, and integrated apps.
Yes, we offer online payment platforms that support payments via websites, social media, and instant messaging, with rates as low as 0.32%.
Create Commerce is our online payment solution designed to handle payments efficiently, whether you’re using a pay-by-link service, online payment gateway, or taking payments over the phone.
We offer next-day settlements for transactions, ensuring prompt access to your funds.
We try to offer competitive transaction rates, with some services starting as low as 0.32%.
Yes, we provide EPOS systems and apps to help businesses manage sales, stock, and bookings efficiently.
Our rewards programme offers discounts on technology products, savings on shopping, and other offers to reward customer loyalty.
Yes, through our partner Liberis you can get business funding solutions designed to help SMEs access up to £1,000,000 in funding with flexible terms and quick approval.
Our payment solutions adhere to the latest PCI security standards, ensuring secure transactions for your business and customers.
Yes, our card machines support contactless payments, including Apple Pay and Google Pay.
You can manage your account and track transactions across iOS, Android, and desktop platforms using your dashboard.
Our solutions are designed to support a wide range of businesses, including retail, hospitality, e-commerce, and SMEs across the UK.
We offer flexible and free integration for certain services, subject to your chosen integration method and website or shopping cart provider.
We offer an assisted switch-over process through their network of best-in-class partners to ensure a smooth transition.
Yes, our online systems are designed to handle payments over the phone, via text message, social media, and instant messaging.
We utilise advanced technology and maintain high-security standards to ensure reliable and efficient payment processing for businesses.
Hardware & Terminal FAQ's
We provide Android-based card machines designed for quick payments, featuring built-in Wi-Fi and 4G connectivity to ensure you’re always online
Yes, our card machines are portable, making them ideal for businesses that require mobility within their premises or on the go.
Absolutely, our card machines support contactless payments, including Apple Pay and Google Pay, providing convenience for your customers.
Our partner’s card machines are fully EMV approved and PCI 5.0 certified, adhering to the latest standards in payment security to protect your business and customers.
We offer next-day settlements for transactions, ensuring prompt access to your funds.
Yes, our card machines come with built-in apps that can enhance your business operations, such as loyalty programs and inventory management.
We offer customer support seven days a week to assist with any queries or issues you may encounter.
Yes, as a CreatePay customer, you have access to our rewards platform, offering discounts on technology products and savings on shopping, among other offers.
Online & Virtual Payments FAQ's
Our online payment gateway, known as Create Commerce, is designed to handle online payments efficiently, whether you’re using a pay-by-link service, online payment gateway, or taking payments over the phone.
Yes, our online systems are designed to handle payments over the phone, via text message, social media, and instant messaging, providing flexibility for your business.
You can manage your account across iOS, Android, and desktop platforms, allowing you to view daily transactions, download statements, and update account details.
Yes, we adhere to the latest PCI security standards, ensuring secure transactions for your business and customers.
Integration is straightforward, and our team can assist you with the process to ensure seamless setup with your existing website or e-commerce platform.
You can accept various payment methods, including credit and debit cards, as well as digital wallets like Apple Pay and Google Pay.
We offer customer support seven days a week to assist with any queries or issues you may encounter.