Help

Help

How can we help you?

Ingenico DX800 quick start guide

CreatePay One quick start guide

Completing your Worldpay PCI Compliance

Activating your Worldpay Dashboard

Worldpay Dashboard support

Editing your Worldpay Dashboard subscription

Changing your Worldpay bank details

Create Commerce integration Direct or Hosted guide

Create Commerce code samples

Create Commerce dashboard guide

Test Cards

CreatePay & WooCommerce Integration Guide

CreatePay & OpenCart Integration Guide

CreatePay & ZenCart Integration Guide

CreatePay & Magento Integration Guide

CreatePay & PrestaShop Integration Guide

Understanding Worldpay net settlement guide

Understanding Worldpay net settlement video

Virtual terminal guide

PayByLink guide

Viewing your transactions

Viewing your transactions

How to access the CreatePay app

How to connect to WIFI

How to turn off receipts

How to Re print a receipt

How to change your merchant password

How to complete a Pre auth

How to complete your end of day (Batch)

How to process a Pre Auth

How to enable Tips

How to complete a customer not present refund (CNP)

How to process a customer not present transaction (CNP)

How to process a customer not present refund (CNP)

Cant find what you need?

FAQ's

How do I download my previous merchant statements?

Click here to login today to your Worldpay dashboard to download.

How do I complete my PCI Questionairre?

Click here to login today to complete your Annual PCI Compliance.

I have an issue with my terminal, who do I call?

Please call in to 03337 720 990

How do I install my new DX8000?

We have a step-by-step guide or video, click here to open.

How do I make a refund on my DX8000 ?

Click here to view our helpful guide.

How do I run an end of day report on my DX8000 ?

Click here to view our helpful guide.

I need to change my bank details, how do I go about doing this?

Please call in to 03337 720 990

Are my card machines secure?

Very, all CreatePay card machines are PCI compliant.

Can I accept contactless payments?

Yes, all of our machines accept contactless payments.

How do I delete my CreatePay app account?

Please contact hello@createpay.com to delete your CreatePay app account.